Ordering and payment
Q: Do you offer shipping to my country?
Yes, we offer worldwide shipping.
Q: What payment methods do you accept?
We accept: PayPal, Credit Card via Stripe, and Bank transfer.
Delivery
Q: How can I track my order?
We will send you the tracking number on your email when your order is prepared and ready for shipment.
Q: How long does order processing take?
Order Processing Time is individual for every product, you can check it on the product page by clicking the “Additional information”.
Q: Shipping cost?
Shipping costs are dependent on your address/country and products in your shopping cart. The exact cost will be calculated upon checkout, based on the provided shipping address.
Q: How do you ensure the safe shipping of the PC build?
Inspecting Your Shipment: Before the shipment of full PC builds we take pictures of both the hardware and packaging. After it leaves our office we do not have any control over it. It is the consignee’s responsibility to inspect their shipment for damages before the Freight driver leaves the delivery location. Should the packaging display any signs of damage, open it immediately to check the contents, requesting the driver’s presence to inspect together. If your shipment has been damaged, document the damages on the delivery receipt in detail and have it signed by the driver. If possible, please take pictures of the damages to the box and the damages to the item. Please notify us immediately so that we can initiate a damage claim with Freight. Failure to inspect for damages at the time of delivery could result in Freight voiding any subsequent damage claims.
Taxes & Import fees
European Union
Q: Do the prices in the shop include VAT?
No, the prices listed in the shop are exclusive of VAT. A 23% VAT may be added to the final price of your order, depending on the destination country of your shipment.
Q: When can I use the 0% VAT option?
You can use the 0% VAT rate (reverse charge) if you’re a business customer based in another EU country (outside of Poland) and provide a valid EU VAT number. In this case, your billing address must be registered to your company.
Please note that the 0% VAT rate does not apply to companies based in Poland — for Polish businesses, the standard 23% VAT must still be added.
Q: If I order as a private person what VAT will I need to pay?
If you place an order as a private person, a 23% VAT will be added to your order. This is because our company is based in Poland, and under EU regulations, VAT is charged based on the seller’s location, not the shipping country. Therefore, even if your shipping address is in a different EU country, the Polish VAT rate of 23% applies.
Outside of EU
Q: I live outside the European Union. Do I have to pay import taxes?
Yes, you may have to pay import taxes or customs fees when your order arrives in your country. These charges are not included in the price you pay in our shop, as they are determined by your country’s customs and tax regulations. Each country has its own rules, and duties, taxes, or administrative fees may apply.
The good news: If your delivery address is outside the EU, no VAT is charged at checkout — you pay 0% VAT. This effectively means you’re paying 23% less than customers within the EU. However, please be aware that your local authorities may still apply import duties or other charges upon delivery.
Products
Q: I have some questions about the certain products in your store
Please refer to the official Dasharo documentation:
- SDWire FAQ: https://docs.dasharo.com/transparent-validation/sd-wire/faq/
- MSI Desktops FAQ: https://docs.dasharo.com/unified/msi/faq/
Communication
Q: I have technical question about products, how can I reach your experts?
To directly reach our experts, the best way is through our official Dasharo Matrix Channel . It’s the fastest way to get technical answers to your questions about the products and services in our shop. Learn more about this topic at Dasharo Universe Community Section .
For order-specific questions reach us at shopping@3mdeb.com .
You can also connect via the Dasharo GitHub and create a new issue .
Other
Q: What is the Dasharo and why do I need it?
Please check our official Dasharo FAQ section: https://docs.dasharo.com/osf-trivia-list/dasharo/ .
Q: Is my hardware supported by Dasharo?
Please check the Dasharo supported hardware section: https://docs.dasharo.com/variants/overview/
Q: I value what you are doing, how can I support you?
Please consider the following methods to support us if you value what we are doing: https://docs.dasharo.com/ways-you-can-help-us/ .