Ordering and payment
Q: Do you offer shipping to my country?
Yes, we offer worldwide shipping.
Q: What payment methods do you accept?
We accept: PayPal, Credit Card via Stripe, and Bank transfer.
Delivery
Q: How can I track my order?
We will send you the tracking number on your email when your order is prepared and ready for shipment.
Q: How long does order processing take?
Order Processing Time is individual for every product, you can check it on the product page by clicking the “Additional information”.
Q: Shipping cost?
Shipping costs are dependent on your address/country and products in your shopping cart. The exact cost will be calculated upon checkout, based on the provided shipping address.
Q: How do you ensure the safe shipping of the full PC build?
Inspecting Your Shipment: Before the shipment of full PC builds we take pictures of both the hardware and packaging. After it leaves our office we do not have any control over it. It is the consignee’s responsibility to inspect their shipment for damages before the Freight driver leaves the delivery location. Should the packaging display any signs of damage, open it immediately to check the contents, requesting the driver’s presence to inspect together. If your shipment has been damaged, document the damages on the delivery receipt in detail and have it signed by the driver. If possible, please take pictures of the damages to the box and the damages to the item. Please notify us immediately so that we can initiate a damage claim with Freight. Failure to inspect for damages at the time of delivery could result in Freight voiding any subsequent damage claims.
Products
Q: I have some questions about the certain products in your store
Please refer to the official Dasharo documentation:
- SDWire FAQ: https://docs.dasharo.com/transparent-validation/sd-wire/faq/
- MSI FAQ: https://docs.dasharo.com/unified/msi/faq/
- Dasharo Entry Subscription supported hardware: https://docs.dasharo.com/variants/overview/
Communication
Q: I have technical question about products, how can I reach your experts?
To directly reach our experts, the best way is through our official Dasharo Matrix Channel . It’s the fastest way to get technical answers to your questions about the products and services in our shop. Learn more about this topic at Dasharo Universe Community Section .
For order-specific questions reach us at shopping@3mdeb.com .
You can also connect via the Dasharo GitHub and create a new issue .
Other
Q: What is the Dasharo and why do I need it?
Please check our official Dasharo FAQ section: https://docs.dasharo.com/osf-trivia-list/dasharo/ .
Q: I value what you are doing, how can I support you?
Please consider the following methods to support us if you value what we are doing: https://docs.dasharo.com/ways-you-can-help-us/ .